Suggestions and complaints procedure


Mechanism for submitting complaints and proposals

  • Telephone call center number: 920010002​ .
  • Email: .
  • T​witter/ MawaniKSA@​​​ ​​
  • ​​Fill in the form​​​​ available​ on the website and attach supporting documents to the complaint electronically.

Please include the following information for easy and quick handling of the complaint:

  • The complainant's identity number
  • Summary of Complaint
  • Any documents and documents supporting the complaint
  • Contact details: Telephone number / mobile number / email

 The General Authority for Ports will study and examine the complaint submitted and respond to the response as soon as possible and within a maximum of 5 working days from the date of receipt.